Ordering Support
Placing your order online?
All online orders are placed through our webstore at SparkFun.com. SparkFun Education does provide a catered list of education-focused products located on our Kits & Materials page which direct you to the webstore product page for purchase.
Once you know what you'd like to purchase, getting your order placed is fast and easy. Just follow the steps below. If you aren't sure which materials you need, please contact one of our program managers.
Add items to cart
Browse our catalog of over 2000 products to find what you need and add items to your cart.
Review your cart
Click on the cart icon to review your cart. This is a good time to make sure all of your quantities are correct.
Complete Checkout
Follow the checkout steps to completion. New users will either create a new account or checkout as a guest.
Purchase Orders
We offer Net30 terms to approved customers. We do not offer any other terms. To apply, download and complete the Net30 Request Form and email it to ar@sparkfun.com.
For approved Net30 customers: SparkFun offers two Purchase Order processing options, and customers are able to switch between the two. Our Same-Day Shipping guarantee does not apply to Purchase Orders.
Fast Track Processing:
- Place an order via our website that corresponds to your PO, and email or fax us a copy of that PO referencing the SparkFun Order Number.
- Please be sure to enter your Purchase Order Number in the appropriate field during checkout.
- POs received via this method will be processed within 1 business day from the time of receipt.
Traditional Track Processing:
- Email or fax us a copy of the P.O. Please include the account number or email address where this order needs to be processed.
- If any items are out of stock, we will provide this information and the approximate lead time.
- POs received via this method will be processed within 1 to 3 business days from the time of receipt.
Submit your Purchase Order document (and your SparkFun Order Number if applicable):
- email - eservice@sparkfun.com
- fax - 303-443-0048.
Please make sure that a contact name and email or phone number is listed on the Purchase Order.
For assistance with setup or making a purchase order please call 303-284-0979
Changing or Canceling An Order
Need change something about your order or just want it canceled? Pause your order until we can fix it for you.
To pause your order:
- Log into your account at SparkFun.com.
- Click “My Account” in the upper right.
- Click “Order History.”
- Click the red “Need to change something?” button on the line of the order you’re looking for (it’s next to the Order ID).
- Enter a brief note letting us know what you’d like to do.
- Click “Pause Order.”
We’ll take it from there. You can ask us to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request.
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If you ask us to add items but don’t mention payment, we will just submit the charge to the original card/account.
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Only orders that are still in New Order can be paused. If your order has already moved to a different status, you won’t be able to pause it. If you pause your order, it will no longer necessarily qualify for our Same-Day Shipping guarantee.
Shipping Policy
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are many situations where it will take longer. Please see the Same-Day Shipping section below for details.
You will be sent at least 2 emails for each order you place:
- The Order Confirmation verifies that your order is in our system. Please review the email to make sure all the information is correct. You can change your order if something’s wrong.
- The Ship Notification is to let you know that your order is ready to go. It will be picked up by the shipping company the next time they come by our building.
See further information below specific to your destination:
US Shipping
US orders over $75 ship free! You’ll see that option in checkout. For other shipping methods, price varies greatly. You can get an estimate with the Calculate Shipping button in your cart, or just enter checkout to see what we’ll charge. For orders under $75 or faster shipping options, we charge a $2 handling fee plus the estimate from the carrier.
International Shipping
We ship to your country! Unless you live in a country that is embargoed by the US government (currently Iran, North Korea, Sudan, and Syria). We still can’t ship to Cuba normally, but that is theoretically changing sooner than later. Everywhere else is groovy.
Most international shipments will incur additional fees in the form of duties and taxes. These fees are your responsibility, and are in addition to the shipping cost we charge at checkout. See Duties and Taxes below for details.
For all international shipments, we charge a $2 handling fee plus the shipping estimate from the carrier.
Same-Day Shipping
SparkFun guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:
- Your order is placed before 2:00PM, Mountain Time.
- Time - The timestamp on your order must be before 2PM Mountain Time to qualify. An order placed at 1:59:59PM counts, 2:00:00PM does not. Orders placed at 2PM and later will be considered to qualify for the next business day. The time used is the timestamp on your order, which will be displayed once your order is placed.
- You select a shipping method other than the 3-11 Business Day option.
- Shipping Method - Most of our available shipping methods qualify. Within the US, all options except SmartPost (the 3-11 day option) qualify. For international customers, all options except Economy qualify. Options that do not qualify will be processed within 1-3 business days of placement.
- The day you place your order is a Business Day.
- Business Days - Business Days are traditionally defined as the weekdays of Monday, Tuesday, Wednesday, Thursday, and Friday. Excluded are the weekend days of Saturday and Sunday, as well as any Holidays. You can see a list of the weekdays SparkFun will be closed for Holidays here. Additionally, SparkFun may be unexpectedly closed for inclement weather, off-site company events, zombie apocalypse, etc. In the event of such closure, SparkFun will post notice of closure on the front page of our website as soon as possible. If SparkFun does need to close unexpectedly, that day will not be considered a Business Day, even if the zombies have gotten into our server room and we are unable to update the site to tell you about it.y.
- All items are in-stock.
- In-Stock - Your order must contain only in-stock items to qualify for same-day shipping. If we don’t have it, we can’t ship it to you. There is the potential that your order will contain an Accidentally Backordered Item. In this case, we can only guarantee the ship date on all remaining items in your order, and ship the Accidentally Backordered Item(s) as soon as possible. Please see our Backorder Policy for more details.
- Your order is paid in full at the time you place it.
- Paid in full - Only orders paid in full at the time of placement qualify. This limits payment methods to Credit Card and most PayPal transactions. Orders paid with a PayPal “echeck” do not qualify. Orders paid entirely with a Gift Certificate do qualify. All other payment methods do not qualify for same-day shipping. At this time, we do not guarantee same-day shipping for Net30 orders.
- Your order is not considered an Exception.
- Exception - While rare, there is the chance that your order will go to an Exception status, instead of the normal New Order status. You will be notified upon placing your order if your order is an Exception. Most orders that do go to Exception, and otherwise qualify, will be cleared quickly and shipped within the same-day time frame. Because some will require additional information from the customer, though, we cannot guarantee it. You can see our Order Status Information section for more details.
- Your order value is less than $1,200 before shipping costs.
- Order Value - In order to ensure the quality of very large orders, we need to exclude orders valued at $1,200 and up from this guarantee. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received.
- You are not a SparkFun Distributor.
- Distributors - Distributor orders don’t qualify. Sorry folks. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received.
- Your order does not require any modification before it is able to ship.
- Does not require modification - Your order must be valid to ship as you placed it. If any changes are required to your order before it is able to be shipped, it is disqualified from the same-day shipping guarantee. These changes may be intentional, such as you needing to add an item or correct a shipping address, or unintentional, such as providing an invalid FedEx account number or an address deemed undeliverable by your selected shipper.
- Your order does not contain any lithium-ion or lithium-metal batteries.
- Batteries - Lithium Ion and Lithium Metal are considered dangerous goods and take additional packing and paperwork in order to ship.
If your order does meet all the listed requirements, we guarantee shipment of your package that day. If it doesn’t meet them all, we may still get it out the same day, but no promises.